Raden138 FAQ – Complete Answers for Players

Everything you want to know about Raden138 is here to help. From registration, deposits, and withdrawals to bonuses and account security — we've got clear answers so you can play with confidence.

50+ Questions Answered
Malay
Updated 2026
Raden138 FAQ
Accurate answers, no time wasted
50+
FAQs answered in full
7
Topic categories for quick reference
15 min
Live support response time
24/7
Our support team is here to help

All Your Answers Are Right Here

Page FAQ This Raden138 guide is designed to help Malaysian players get quick, accurate answers without the wait. We know that when you have questions about your account, deposits, or bonuses, you want answers right away — not tomorrow or the day after.

We have gathered over 50 frequently asked questions most frequently asked by our members Raden138 from across Malaysia and organised by category for easy navigation. Use the search function or click on a category tab to jump straight to the section you need.

No questions match your search. Try a different keyword or contact our support team.

01 Account & Registration

Account Registration Raden138 is free and takes less than 2 minutes. Click the Register at the top of the website, fill in the form with your username, email address, Malaysian phone number, and password. Verify your email and your account will be activated immediately. You will also be eligible for a welcome bonus after your first deposit.

The minimum age to register and play at Raden138 is 18 years old. This is an absolute requirement with no exceptions. Raden138 is committed to responsible gambling and reserves the right to request age verification at any time. Any account found to have been registered by an underage individual will be closed immediately.

No. Each user is only permitted to own a raden138 account only. Registering multiple accounts under the same identity is a violation of our Terms & Conditions and may result in all associated accounts being frozen and balances confiscated. If you are experiencing issues with an existing account, contact our support team at support@raden138.my.

Log in to your account Raden138 your account, go to the Account Settings and select the information you wish to update. For phone number or email changes, you will need to verify your identity via an OTP sent to your existing number or email. If you no longer have access to your old number, contact our support team with a copy of your MyKad for verification.

If you wish to permanently close your account, please contact our support team Raden138 at support@raden138.my with the subject line "Account Closure". Please ensure you withdraw all remaining balance before submitting your request. The process typically takes 3–5 business days after your application is confirmed. Alternatively, you may also request self-imposed limits through the Responsible Gaming section.

02 Deposits & Payments

Raden138 supports a range of local Malaysian deposit methods including: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks, Public Bank, RHB, Hong Leong). All methods are processed securely, with funds credited to your account within 1–5 minutes.

The minimum deposit at Raden138 is RM10 only, making it an extremely player-friendly platform for newcomers. There is no maximum deposit limit, though transactions exceeding RM10,000 may require additional verification in accordance with our financial compliance policy. Deposits are made through the Wallet section in your account.

Deposits via e-wallets such as Touch 'n Go, GrabPay and DuitNow is typically credited within 1–3 minutes. Deposits via FPX or online banking may take up to 5 minutes depending on your bank's response time. If your deposit hasn't been credited after 10 minutes, please contact our support team with proof of payment.

Raden138 does not charge any processing fees for deposits. However, your e-wallet provider or bank may apply a small fee in accordance with their own policies. We recommend checking with your payment provider before depositing if you have concerns about additional charges.

If your deposit fails but the amount has already been deducted from your account, don't panic. First, take a screenshot of the transaction proof from your payment app. Then contact support Raden138 via live chat or email at support@raden138.my with the relevant evidence attached. Our team will investigate and resolve the issue within 24 hours.

03 Withdrawal

Log in to your account Raden138 in your account, click on the Wallet then select Withdrawal. Select your withdrawal method (e-wallet or bank account), enter the amount you wish to withdraw, and confirm the transaction. Withdrawals to e-wallets such as Touch 'n Go and GrabPay are processed within 15–30 minutes, while bank transfers take 1–3 hours.

The minimum withdrawal at Raden138 is RM30. The maximum daily withdrawal limit is RM50,000 for standard accounts and can be increased for VIP members upon completion of identity verification. If you need to withdraw beyond the daily limit, contact our support team to discuss further.

Withdrawals may be delayed or declined for several reasons: the account has not been fully verified, bonus wagering requirements have not been met, the bank account or e-wallet details do not match the registered name, or a temporary technical issue has occurred. Please complete your KYC (Know Your Customer) verification and fulfil all bonus conditions before submitting a withdrawal request.

Yes, Raden138 requires identity verification (KYC) before your first withdrawal can be processed. This includes uploading a photo of your MyKad (front and back) along with a selfie holding your MyKad. Verification is usually completed within 2–4 business hours. This is a standard security measure to protect your account from unauthorized access.

04 Bonuses & Promotions

Raden138 offers a welcome bonus of up to RM100 for new members making their first deposit. This bonus is applied automatically when you make a minimum first deposit of RM30. The welcome bonus can be used on all eligible slots, Live Casino, and table games. A wagering requirement of 20x the bonus value applies before any withdrawal is permitted.

Wagering requirements vary by bonus type. In general, welcome bonuses and reload bonuses carry wagering requirements of 20x of the bonus value. Cashback carries no wagering requirements. Check the specific terms page for each promotion for exact rollover details. You can track your rollover progress under the Bonus section in your account dashboard.

Yes! Raden138 offers a range of ongoing promotions for active members, including: Weekly Reload Bonus up to RM50, Daily Cashback 5%–10% on losses, Referral Bonus RM20 for every friend you refer, plus special seasonal promotions for EPL, the World Cup, and the Malaysia Super League. Log in to your account every week for the latest offers.

In general, Raden138 allows only one active bonus at a time. You'll need to complete or cancel your current bonus before claiming a new one. However, certain promotions such as daily cashback may run alongside other promotions. Check the specific terms of each offer or contact support for further clarification.

05 Games

Raden138 offers over 1,000 games including: Online Slots (800+ titles from Pragmatic Play, Habanero, Spadegaming), Live Casino (baccarat, blackjack, roulette, sic bo), Sports Betting (EPL football, Malaysia Super League, badminton), Cricket, E-Sports (Mobile Legends, DOTA 2, CS:GO) and Lottery & Numbers.

All games at Raden138 using Random Number Generator (RNG) which has been certified by an independent third-party auditing body. Our gaming environment is fully transparent, with every round's outcome being entirely random and free from any manipulation. Our game providers, including Pragmatic Play and Evolution Gaming, are internationally licensed and recognised companies.

Some slot games on Raden138 offers a demo mode that lets you play for free without a deposit, so you can try out games and understand the mechanics before wagering real money. However, demo mode does not allow real money withdrawals. To play for real and win prizes, you'll need to register and make a deposit.

Log in to your account Raden138 your account and navigate to the Account History or Betting Report. There you can view all your betting records, deposit and withdrawal transactions, as well as bonus activity for your selected period. This data is available for review within 90 days. For older records, please contact our support team.

06 Security & Privacy

Raden138 uses encryption technology SSL 256-bit to protect all data transmitted between your browser and our servers. Your personal information is stored securely and will not be shared with any third party without your consent, except as required by law. We comply with strict privacy policies in line with Malaysia's data protection standards.

To enable 2FA on Raden138, log in to your account and go to Security Settings and select Two-Factor Authentication. You can choose to verify via SMS to your registered phone number or an authenticator app such as Google Authenticator. We strongly recommend enabling 2FA for stronger account protection.

If you suspect your account Raden138 you were accessed without authorization, instantly contact our support team at support@raden138.my or via live chat. Our security team will immediately freeze your account, investigate any suspicious activity, and help you restore access from a trusted device. Change your password from a clean, trusted device.

Raden138 committed to responsible gambling. We provide self-exclusion tools such as daily/weekly deposit limit, session time limit, loss limit and options self-exclusion (self-exclusion) temporarily or permanently. You can access all these tools through the Responsible Gambling in your account.
Why Choose Raden138

Why Malaysian Players Choose Raden138

More than just your average betting platform — Raden138 built specifically to meet the needs of Malaysian players, delivering a smooth, secure, and enjoyable experience.

Fast Deposits & Withdrawals

Deposits are credited within 1–3 minutes via Touch 'n Go, GrabPay, DuitNow, and FPX. Withdrawals to e-wallets are processed in as little as 15–30 minutes — among the fastest in Malaysia.

Advanced Security

256-bit SSL encryption, two-factor authentication (2FA), and 24/7 account monitoring ensure your data and funds are always fully protected on the Raden138 platform.

1,000+ Game Options

From the latest slots and live baccarat to roulette, EPL Sports Betting, and esports — it's all in one platform. World-class providers including Pragmatic Play and Evolution Gaming.

Generous Bonus & Promotions

A RM100 welcome bonus, weekly reload, 5%–10% daily cashback, and a RM20 referral bonus all await you. Special sports season promotions are also run regularly throughout the year.

24/7 Customer Support

The Raden138 support team is available around the clock via live chat and email, with full assistance in Bahasa Malaysia. Our average response time is just 15 minutes — no long waits.

Mobile Friendly

The Raden138 platform is fully optimised for smartphones and tablets. Enjoy a seamless gaming experience from anywhere — no additional app download required.

Additional Guide

Important Tips Before You Start Playing

Before you begin your gaming experience at Raden138, there are a few important things you should know to ensure a smooth and enjoyable experience.

First, make sure you register an active Malaysian mobile number, as it is used for OTP verification during login and withdrawals. Use the number you rely on daily to keep the process hassle-free.

Second, keep your password Raden138 your account in a safe place and never share it with anyone. Our support team will never ask for your password — if anyone does, it is a scam.

Important Notice

Raden138 operates exclusively through its official website at raden138.my. Be wary of fake websites or unofficial agents claiming to represent Raden138. Always verify the URL carefully before logging in.

Create Account
Complete in 2 minutes with your email and phone number
Make a Deposit
Minimum RM10 via Touch 'n Go, GrabPay, or FPX
Claim Bonus
Get up to RM100 in welcome bonus, credited automatically
Start Playing
Choose from 1,000+ slots, casino and sports games
Contact Us

Still Can't Find Your Answer?

No need to worry. The Raden138 support team is always ready to assist you 24 hours a day, 7 days a week.

Live Chat

The fastest way to get help. Click the live chat icon at the bottom of the page and we'll respond within 15 minutes.

Available 24/7
Support Email

Send your detailed enquiry to support@raden138.my. We respond to all emails within 2–4 business hours.

support@raden138.my
Detailed Guide

Visit our Terms & Conditions and Privacy Policy pages for full details on Raden138's platform policies.

Get Started

Know It All? Register Now!

All your questions answered — now it's time to experience Raden138 for yourself. Raden138. Register for free and enjoy a welcome bonus of up to RM100.

Free registration
Minimum deposit RM10
Bonus up to RM100
24/7 Support
Bahasa Melayu