Raden138 Terms & Conditions – Platform Usage Terms for Malaysia

1Acceptance of Terms & Conditions

These Terms & Conditions govern your use of the platform Raden138, including all services, games, promotions, and features available on our website. By accessing or using the Raden138 in any way, you agree to fully comply with and be bound by these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, you are advised not to use the platform Raden138. Your continued use of this platform following any changes to the Terms & Conditions will be deemed as acceptance of those changes.

2Eligibility to Use the Platform

To use the platform Raden138 and register an account, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration and throughout your use of the platform.
• Be located in a jurisdiction where the use of online gambling platforms is permitted under applicable local laws.
• Never been removed or banned from using the platform Raden138 previously due to a terms violation.
• Not acting on behalf of any third party or commercial entity when using your personal account.
• Not be listed on any active self-exclusion program.

Raden138 reserves the right to request proof of identity at any time to verify user eligibility. Failure to provide the required documents may result in account suspension or closure.

3Registration & Account Management

Every user Raden138 permitted to hold one account only. Multiple account ownership is strictly prohibited and may result in the closure of all associated accounts along with the forfeiture of any remaining balances and winnings.

During the registration process, you are required to:

• Providing accurate, truthful, and up-to-date personal information, including your full name, date of birth, phone number, and a valid email address.
• Create a strong, unique password for your account. Raden138 recommends using a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Keep your login credentials secure and do not share them with anyone, including family members.
• Notify the support team Raden138 immediately if you suspect your account has been accessed without your authorisation.

A Know Your Customer (KYC) process may be required before your first withdrawal or when your account reaches certain transaction thresholds. Documents typically requested include a Malaysian identity card (MyKad) and proof of current address.

4Deposits, Withdrawals & Financial Transactions

Raden138 supports a wide range of local Malaysian payment methods for user convenience. All financial transactions on our platform are fully secured and encrypted.

Accepted deposit methods:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX – Maybank2u, CIMB Clicks, and other Malaysian banks

Deposit and withdrawal conditions:

• Minimum deposit: RM10 per transaction.
• Minimum withdrawal: RM50 per application.
• Withdrawals will be processed within 1 to 24 hours after the application has been approved.
• For security purposes, withdrawals must be made using the same method as the original deposit.
• All withdrawals are subject to successful identity verification (KYC completed).
• Raden138 reserves the right to place withdrawals on hold pending review if any suspicious activity is detected.

5Bonuses & Promotions

All bonuses and promotions offered by Raden138 are subject to the specific terms stated alongside each offer. Users are responsible for reading and understanding those terms before claiming any bonus.

General bonus terms and conditions that apply:

• The welcome bonus may only be claimed once per newly registered user.
• All bonuses carry a rollover wagering requirement (e.g. 10x or 20x the bonus value) that must be met before any withdrawal is permitted.
• Bonuses cannot be directly converted to cash until the rollover requirements have been met.
• Bonus validity periods typically range from 7 to 30 days from the date of claim, depending on the promotion.
• Bonuses obtained through illegitimate means, including the use of multiple accounts or system manipulation, will be immediately voided.
• Raden138 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

For more information on currently available bonuses, please visit the Welcome Bonus ours.

6Game Rules

Platform Raden138 offers a wide range of game categories including Sports Betting, Live Casino, slots, roulette, and table games. Each category and game has its own rules, which can be found within the game itself.

General rules that apply to all games:

• All game outcomes are final once a round has ended. No appeals may be made on the basis of client-side technical errors.
• Should a server-side technical disruption occur during an active game, any affected bets will be returned to your account balance.
• In Live Casino games Raden138, the dealer's decision is final and cannot be disputed.
• Sports betting — including Malaysia Super League football, EPL, badminton, and cricket — is subject to the market rules in effect at the time the bet is placed.
• Odds for Sports Betting may change before a match begins and during play (live betting).
• Any attempt to manipulate game outcomes, or to use bots or automated software, is strictly prohibited and the account in question will be closed immediately.

7Prohibited User Conduct

To protect the integrity of the platform and the safety of all users Raden138, the following actions are strictly prohibited:

• Registering or maintaining more than one active account under the same or different names.
• Using false identity information or assuming another person's identity during registration or the KYC process.
• Using any software, bots, scripts, or automated methods to play or manipulate the system.
• Colluding with other users unfairly to gain an advantage in games.
• Exploiting bugs, technical errors, or system vulnerabilities to gain an unfair advantage.
• Conducting any money laundering activities through the Raden138.
• Threatening, harassing, or abusing customer support staff or other users.

8Account Closure & Suspension

Raden138 reserves the right to suspend or close the account of any user for the following reasons:

• Violation of any rules set out in these Terms & Conditions.
• Failure to complete the KYC process within the stipulated timeframe.
• Any activity showing signs of money laundering or financing of illegal activities.
• A user's own request to close their account, including through the self-exclusion programme.
• Account inactivity for more than 12 consecutive months with no login recorded.

If you wish to voluntarily close your account, please contact the support team Raden138 via live chat or email. Any valid balance will be returned once the review is complete, subject to the fulfilment of all applicable conditions.

9Limitation of Liability & Disclaimer

Raden138 strives to provide a stable and reliable platform; however, we cannot guarantee that the service will always be free from technical disruptions, errors, or unexpected downtime.

• Raden138 is not liable for any losses arising from disruptions to the user's internet connection.
• This platform is not liable for any financial losses incurred as a result of the user's own betting decisions.
• We make no guarantees regarding game outcomes or betting results. All games carry the risk of financial loss.
• In cases where a technical error results in an incorrect payout, Raden138 reserves the right to correct such errors and reclaim any overpayment.

10Privacy Policy & Data Protection

The collection, use, and protection of your personal information by Raden138 is governed by our separate Privacy Policy. By using this platform, you agree to the data processing practices described in that Privacy Policy.

In summary, Raden138 is committed to:

• Not sell or share your personal data with third parties without your consent, except as required by law.
• Protecting all data with 256-bit SSL encryption and the latest technical security measures.
• Retaining your data only for as long as necessary for the stated purpose or as required by law.

For full details, please refer to the Privacy Policy ours.

11Amendments to Terms & Conditions

Raden138 reserves the right to modify, add, or remove any part of these Terms & Conditions at any time. Users will be notified of significant changes via email or in-platform notifications.

The "Last Updated" date at the top of this page will always reflect the most current version of the document. Your continued use of the Raden138 after those changes take effect constitutes your acceptance of the revised terms.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the platform Raden138, please contact our support team:

• Live Chat: Available 24/7 directly within the platform
• Email: support@raden138.my
• Support operating hours: 24 hours a day, 7 days a week, including Malaysian public holidays

Support team Raden138 fluent in Malay and ready to assist you promptly and warmly.